Refund and Returns Policy

Overview

At the Motörhead Store, we are committed to providing quality official Motörhead merchandise for fans around the world. Customer satisfaction is important to us, and we work to make every shopping experience as smooth as possible. If you have an issue with your order, please review our Motörhead Refund and Returns Policy below.

Returns Policy

We accept eligible return requests within 30 days of receiving your order.

To qualify for a return, please make sure the item meets the applicable return requirements and follow the Return/Exchange Instructions provided by our Customer Service team.

If you have received damaged, defective, or incorrectly shipped merchandise, please contact Customer Service and return the product within 30 days of receipt. Once the issue is verified, we will gladly replace or refund the merchandise without additional charge.

If you ordered the wrong item or are not satisfied with your purchase, please follow the Return/Exchange Instructions provided by Customer Service. Original shipping and handling charges are not refundable, and return shipping costs may apply..

Eligible Return Reasons

Returns or exchanges may be accepted when:

The merchandise arrived damaged.
The product is defective.
You received an incorrect item.
The merchandise was incorrectly shipped.
Your order does not match the product you purchased.

For damaged, defective, or incorrectly shipped merchandise, please contact Customer Service as soon as possible and provide your order information and details about the issue.

Non-Returnable Items

Some products may not be eligible for a refund, return, or exchange. These may include:

Fan Club memberships.
Products specifically marked as final sale or non-returnable.
Items that do not meet the applicable return requirements.
Products returned after the applicable return period.

All Fan Club membership purchases are final and are not eligible for refunds, returns, or exchanges.

Refund Policy

Once your eligible return has been received and reviewed, we will process the applicable refund or exchange.

Approved refunds will be credited to the original payment method used for the purchase.

Original shipping and handling charges are generally non-refundable unless the return is due to damaged, defective, or incorrectly shipped merchandise.

Please allow additional time for your financial institution to post the refund to your account.

Exchanges

We offer exchanges or replacement merchandise for eligible items when the product is:

Damaged.
Defective.
Incorrectly shipped.
Different from the item ordered.

Once the issue has been verified, we will arrange a replacement when the requested merchandise is available.

Incorrectly Shipped Merchandise

If you receive merchandise that does not match your order, please contact Customer Service and return the product within 30 days of receipt.

After the returned item is reviewed, we will provide a replacement or refund without additional charge when the error is confirmed.

Lost or Undelivered Orders

If you have not received your order, please contact Customer Service as soon as possible with your order confirmation and tracking information.

For orders shipped through a trackable service, we may use the carrier’s tracking information to investigate the delivery status.

If an order is confirmed as undeliverable or lost, the available resolution will depend on the circumstances and shipping method used.

Order Cancellation

Orders may begin processing shortly after they are placed. Therefore, cancellation requests should be submitted as soon as possible.

Once an order has entered processing or has shipped, cancellation may no longer be available.

If your cancellation request is approved, any applicable refund will be issued to the original payment method.

Late or Missing Refunds

If you have been notified that your refund has been processed but have not received it:

Check your bank or payment account again.
Contact your credit card provider or payment service.
Contact your bank to confirm whether the refund is still processing.

If you still cannot locate your refund, please contact Motörhead Store Customer Service for assistance.

How to Request a Return or Exchange

To request a return or exchange, please contact Customer Service and provide the information needed to locate and review your order.

Please include:

Your order confirmation number.
Your first and last name.
Your mailing address.
Your phone number.
The item you are returning.
The reason for the return or exchange.
Your preferred resolution.

For damaged, defective, or incorrectly shipped merchandise, please include clear photos when requested by Customer Service.

Our team will review your request and provide the appropriate Return/Exchange Instructions.

Return Shipping

We recommend using a shipping service that provides tracking or insurance when returning merchandise.

Return shipping costs may apply to returns resulting from an incorrect order or a change of mind. For damaged, defective, or incorrectly shipped merchandise, Customer Service will provide instructions regarding applicable return shipping arrangements.

Contact Us

If you have questions about the Motörhead return policy, refunds, exchanges, damaged merchandise, or your order, please contact Motörhead Store Customer Service.

Email: info@store-motorhead.com

We are here to help resolve eligible order issues and make your shopping experience as smooth as possible.

Motörhead Store

Thank you for shopping with the Motörhead Store and supporting the legacy of Motörhead.